Assessment programs and services engage faculty and staff in the evaluation of the work of their organization and in the identification of strengths and priorities for improvement.
- Excellence in Higher Education Organizational Assessment Program – Facilitated, comprehensive organizational self-assessment sessions using the nationally recognized Excellence in Higher Education (EHE) model, developed by Dr. Brent Ruben, which adapts the Malcolm Baldrige Quality Award program to the language and culture of higher education. Organizations that complete an EHE assessment develop a useful inventory of achievements and areas for improvement, clear priorities for enhancement, and action plans for implementing those improvements. Click here for a list of Rutgers units and other colleges and universities that have used this model.
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Strategic planning is vital for clarifying an organization’s mission, vision, and goals, and for establishing measurable goals and action plans. Planning programs and services focus on organizational review and the facilitation of interdisciplinary and interdepartmental collaboration
- Strategic Planning Services – A modular approach to strategic planning that allows an organization to follow a step-by-step process tailored to its particular planning needs. OL provides professional assistance, facilitation, workshops, and materials. Click here for a list of Rutgers units and other colleges and universities that have used this model. Click here to order book.
- Project Planning and Implementation – Strategies and assistance in translating academic and administrative unit missions, future aspirations, and priorities into project plans
Crisis Leadership Development
There was a time when “crises” on college and university campuses were relatively rare and episodic. When incidents did occur, they were usually contained within specific departments of a college or university. In addition, the management of such issues was largely the responsibility of the communication and media relations personnel within the institution. Much has changed, and with this change comes the need for academic and administrative leaders to focus on crisis leadership development.
Using content provided in Crisis Leadership in Higher Education: Theory and Practice (Gigliotti, forthcoming), the Rutgers Center for Organizational Leadership offers facilitated workshops for units on the preparation and development of crisis leadership competencies.
This leadership development offering provides participants with an opportunity to identify and analyze the types of crises that are most relevant to their unit/department and to self-assess the strengths and areas for improvement as it relates to the critical skills, values, and competencies associated with crisis leadership.
Change Planning and Implementation
Communication is critical when facilitating change within an organization. This customized, step-by-step approach to the articulation and implementation of communication strategies is intended to support leadership organizational change efforts.
“The organizational change planning tool is designed to surface the important characterizations of your specific change, the context in which change is taking place, and the assumptions and preferences of the leaders who are implementing the change. You will be led through analysis of the change situation. The evaluations and ratings you provide of various aspects of the change, the stakeholders, and the implementers will help you better understand the change context, the challenges you face, and the targets for your communication strategies.” Click here to access a change planning toolkit, designed by Dr. Laurie Lewis, OL Fellow and Vice Provost for Faculty Affairs, Rutgers University-New Brunswick.
Development of a comprehensive array of measures of effectiveness reflective of the organization’s mission, aspirations, priority projects, or goals
- The Mission Alignment and Assessment Planning system (MAAP) was developed to clarify the contributions of various programs and units to the fulfillment of the Rutgers-New Brunswick undergraduate educational experience mission/goals, and to facilitate and encourage assessment and alignment of outcomes and progress toward those goals.
Click here to see MAAP: An Integrative Strategy for Mission Alignment, Assessment, and Planning in Complex University Communities in the OL For the Record.
Workplace Culture and Climate
Identifying quantitative and qualitative models and methods for evaluating programs and services, stakeholder expectations, and operational effectiveness and efficiency by identifying and designing outcome measures and key performance indicators, and assisting with the establishment of systems, including dashboards, to track effectiveness over time; working with programs and departments to assess the current workplace climate and design strategies to enhance the factors that contribute to employee engagement and workplace satisfaction. Sample survey questions for the Staff Climate Inventory Sample Survey and Faculty Climate Inventory Sample Survey. See OL’s Organizational Development series available online from the National Association of College and University Business Administrators (NACUBO) for complete climate assessment surveys.